Description
We are seeking an experienced Service Agreement Manager to oversee service contract execution, drive customer retention, and ensure profitability within the food processing or packaging industry. This role requires a strategic leader with strong financial acumen, customer service expertise, and a proactive approach to continuous improvement.
Key Responsibilities:
- Oversee the execution and performance of service agreements, ensuring customer satisfaction and operational efficiency.
- Drive results to achieve or exceed monthly, quarterly, and annual revenue and profitability targets.
- Foster long-term customer relationships by delivering high-value service and ensuring contract renewals.
- Work with regional service teams to allocate resources effectively and ensure timely service execution.
- Review and approve service agreements, ensuring accuracy in pricing, terms, and profitability projections.
- Implement and lead LEAN initiatives and problem-solving methods to enhance department productivity.
- Monitor customer complaints, conduct root cause analyses, and implement corrective actions.
- Stay up-to-date on industry regulations, best practices, and innovations.
- Visit customer sites to ensure service quality, conduct audits, and maintain strong client relationships.
- Provide support outside regular hours to address service-related issues when necessary.
Qualifications & Skills:
- Experience: 5-7 years in service management, project management, or a customer-facing role in the food processing or packaging industry.
- Education: Bachelor’s degree in Business Administration, Engineering, Project Management, or a related field preferred.
- Leadership: Proven ability to manage teams, mentor staff, and hold team members accountable for performance.
- Financial Acumen: Strong understanding of budgets, P&L management, and data-driven decision-making.
- Customer Service Expertise: Ability to develop and maintain long-term customer relationships.
- Technical & Software Skills: Proficiency in MS Office, ERP systems, and cloud-based service management platforms.
- Travel: Must be able to travel (~25%) and work in food processing environments with required PPE.
This is a dynamic role offering the opportunity to lead a high-performing service team and make a meaningful impact in a fast-paced industry.
