Description
Join our client's Measurement business working in a Global team that is shaping the future of level and flow instrumentation. Our client is a growing company that invests in our people, our products, and our technology. Our client offers real opportunities for career growth and salaries that are competitive with the market and we have a great benefits platform that includes 10 paid holidays annually, Vacation/Sick Time, 401K with employer match, and flexible work scheduling together with a great positive culture! Full-time employees (30+ hours a week) have access to medical, dental, vision, and other insurance offerings that include employer-paid life insurance.
This is an exciting time to join our client's Measurement business and wider Group. Our client has built an enviable reputation based on our customer-centric ethos, which means it continues to attract a growing global customer presence. Our client has a collection of world-class flow meter companies around the globe, producing flow meters and flow measurement solutions for a wide variety of industrial and scientific industries. Our client has built up a well-respected brand in the Water and Industrial sectors with a strong and growing portfolio of Ultrasonic sensing instrumentation for application in level and flow measurement applications.
Your role: This is an Inside Sales & Applications Engineer-I
- position where inbound phone calls and emails from customers, representatives, and consulting engineers are responded to in a cordial and technically sound manner.
- In addition, as the Sales Applications Engineer- I, will initiate calls to customers to ask about technical issues with respect to orders, request quotations, and specifications, and follow up on leads and projects. The ability to speak and write well is of utmost importance for this position, as is the ability to multi-task in a fast-paced work environment.
- This position requires a very service-oriented person, who enjoys helping customers and engineers solve their measurement challenges. Your responsibilities Based at our facility in Largo, Florida your responsibilities include but are not limited to:
- Working cooperatively and constructively with the Customer Service Team, Regional and Territory Sales Managers, and Independent Sales Reps to meet annual sales goals and to ensure customer satisfaction.
- Developing and maintaining strong technical and application expertise with all Pulsar products.
- Maintaining expertise with Pulsar’s CRM and technical support systems.
- Handling technical support calls and troubleshooting new and existing product installations after sale.
- Preparing quotations and responding to technical inquiries in a timely manner in response to customer requests. Supporting our independent reps in these efforts also.
- Being able to read and comprehend engineering specifications and drawings and suggest the appropriate Pulsar products to quote and submit, including pointing out exceptions to the specifications.
- Supporting the preparation of submittal packages and special wiring & installation diagrams for customers as required.
- Providing direct support for high-profile projects and technical service issues as required.
- Assists service department with technical troubleshooting and product returns as required.
- Providing feedback and assistance to the Product Management Team with respect to the development of sales and technical documentation.
- Participating in training seminars for customers.
- Performing any other duties or responsibilities as requested by the Supervisor or Manager Pulsar Measurement is a trading name of Greyline Instruments
- Your background
- A four (4) year technical degree is preferred and/or three (3) + years of related technical product support experience, gained through manufacturing, troubleshooting, or design.
- A relevant Degree in Engineering or equivalent technical experience.
- Knowledge of industrial and municipal instrumentation is a plus
- You have a strong track record of developing and maintaining positive relationships with service customers and sales partners.
- You collaborate well within a teamwork environment
- You possess strong written and verbal communication skills You have excellent problem-solving and time-management skills
- You are conversant in using Microsoft Office as well as current MRP, ERP, and CRM systems. Our Pledge We recognise that an inclusive and diverse workplace where all employees feel respected, valued, and able to achieve their full potential is vitally important. Not only does it inspire creativity and collaboration, it’s good for business. We celebrate our differences and believe our diverse skills, abilities, and perspectives strengthen our culture and our overall performance.
